PRIVACY POLICY
1. INTRODUCTION
Hartley Ultrafast Ltd ("we", "us", or "our"), registered in England and Wales under Company Number 12463458, with its principal place of business in Bristol, UK, is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://hartleyultrafast.com/ or engage with our services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
2. WHO WE ARE (DATA CONTROLLER)
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
Hartley Ultrafast Ltd
Company No. 12463458
Bristol, UK
Website: https://hartleyultrafast.com/
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
We may collect personal information that you voluntarily provide to us, including but not limited to:
* Your name and contact details (email address, phone number, postal address)
* Details submitted via enquiry or contact forms
* Correspondence and communications you send to us
* Account registration information, where applicable
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
* Your IP address and approximate geographic location
* Browser type and version
* Operating system
* Pages visited, time spent on pages, and referring URLs
* Device type and screen resolution
* Cookie identifiers (see Section 8 - Cookies)
3.3 Information from Third Parties
We may receive information about you from third-party sources such as analytics providers, advertising partners, or social media platforms, where you have permitted those parties to share your data.
4. HOW WE USE YOUR INFORMATION
We use the personal information we collect for the following purposes:
* To respond to your enquiries and provide customer support
* To provide, operate, and improve our website and services
* To send you marketing communications, where you have given consent or where we have a legitimate interest to do so
* To comply with legal and regulatory obligations
* To prevent fraud and ensure the security of our website
* To carry out analytics and understand how visitors use our site
* To manage our business operations and internal administration
5. LEGAL BASIS FOR PROCESSING
We process your personal data under one or more of the following lawful bases as set out in the UK GDPR:
* Consent - where you have given clear consent for us to process your data for a specific purpose
* Contract - where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
* Legal obligation - where processing is necessary to comply with a legal or regulatory obligation
* Legitimate interests - where processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests
6. SHARING YOUR PERSONAL INFORMATION
We do not sell your personal information. We may share your information with the following categories of recipients where necessary:
* Service providers and sub-processors who assist us in operating our website and delivering services (e.g. hosting providers, email platforms, analytics tools)
* Professional advisers including lawyers, accountants, and insurers
* Regulatory or law enforcement authorities where required by law
* Successor entities in the event of a merger, acquisition, or business transfer
All third parties with whom we share data are required to handle it in accordance with applicable data protection law and to keep it secure.
7. INTERNATIONAL DATA TRANSFERS
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO) or other recognised transfer mechanisms.
8. COOKIES
Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files placed on your device by your browser.
We may use the following types of cookies:
* Strictly necessary cookies - required for the basic functioning of the website
* Performance/analytics cookies - to understand how visitors interact with the website
* Functionality cookies - to remember your preferences
* Marketing/targeting cookies - to deliver relevant advertising
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, visit www.aboutcookies.org.
9. DATA RETENTION
We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.
10. YOUR RIGHTS
Under UK data protection law, you have the following rights in relation to your personal data:
* Right of access - to request a copy of the personal data we hold about you
* Right to rectification - to request correction of inaccurate or incomplete data
* Right to erasure - to request deletion of your personal data in certain circumstances
* Right to restrict processing - to request that we limit how we use your data
* Right to data portability - to receive your data in a structured, commonly used format
* Right to object - to object to processing based on legitimate interests or for direct marketing
* Rights related to automated decision-making - to not be subject to solely automated decisions that significantly affect you
To exercise any of these rights, please contact us using the details in Section 13. We will respond within one month of receiving your request. You will not be charged a fee unless your request is unfounded, repetitive, or excessive.
11. SECURITY OF YOUR DATA
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. However, please be aware that no transmission of data over the internet is completely secure, and we cannot guarantee the security of information transmitted to our website.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.
13. HOW TO CONTACT US
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:
Hartley Ultrafast Ltd
Bristol, UK
Company No. 12463458
Website: https://hartleyultrafast.com/
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection, at https://ico.org.uk or by calling 0303 123 1113.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this document indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Continued use of our website following the posting of changes constitutes your acceptance of those changes.